Telstra Device Care

The Telstra Device Care App is an innovative new tool from Telstra that helps you to manage your mobile device. It provides you with seamless content transfer between devices, cloud backup & restoration of your content, Self-Care to keep your device running at its best and Assisted-Care, where support from a trained expert is required to troubleshoot any issues.

Content transfer and Backup/Restore: Using a WiFi network or a phone to phone peer network to transfer your Contacts, Calendars, Photos & Videos from your old device to your new device. Also you can backup your content to your cloud storage to keep your important information safe and secure, then restore to your new phone.

Self-Care: Self-Care allows you to run basic device diagnostics, with single click resolutions, to ensure that your phone is working at its peak.

Assisted-Care: With Assisted-Care you can provide an authorised Telstra Agent with the ability to securely and remotely pair with your phone and initiate a range of advanced diagnostics and hardware tests. With these tests we can determine if your device has an issue that can be resolved, or confirm if a fault exists and initiate steps to repair or replace the device, depending on the situation.

Telstra的设备护理程序是由澳洲电信的创新工具，可以帮助你管理你的移动设备。它为您提供设备，云备份和内容，自我保健的恢复之间的无缝内容传输，让您的设备在运行其最好的和辅助护理，当需要从一个训练有素的专家支持以解决任何问题。

内容传输和备份/恢复：通过WiFi网络或电话到电话等网络从旧设备传输通讯录，日历，照片和视频到您的新设备。您也可以备份您的内容与云存储，让您的重要信息的安全，然后恢复到新手机。

自我护理：自我保健允许您运行的基本设备诊断，与单一的点击决议，以确保您的手机在其高峰期的工作。

辅助护理：借助辅助护理可以提供授权的Telstra公司代理提供与您的手机安全地远程配对的能力，并发起一系列先进的诊断和硬件测试。通过这些测试，我们可以判断，如果你的设备有可以解决的问题，或者确认是否存在故障，并启动步骤修复或更换设备，视情况而定。